Warranty & Protection
Overview
At Forever Wicker, we partner with trusted manufacturers to ensure that every product is backed by reliable warranty coverage. Because we carry multiple brands, warranty terms vary slightly depending on the manufacturer, materials, and product type. This page provides a general overview of what you can expect and how warranty support is handled.
Manufacturer Warranty Coverage
All products sold on our website include the original manufacturer’s warranty. These warranties are designed to protect against defects in materials and workmanship under normal residential use. Coverage typically applies to structural components such as frames, as well as specific materials like poly lumber, aluminum, wicker, or fabric, depending on the product.
Warranty durations and terms vary by brand. For example, many outdoor furniture manufacturers offer extended coverage on frames and shorter coverage periods on cushions, fabrics, or moving parts. Exact warranty details are available upon request or can be provided prior to purchase.
What Is Typically Covered
While coverage varies by manufacturer, most warranties include protection against:
- Structural defects in frames or welds
- Material defects in poly lumber, aluminum, or wicker
- Manufacturing defects in workmanship
- Premature failure under normal residential use
What Is Not Covered
Manufacturer warranties generally do not cover:
- Normal wear and tear from regular use
- Damage caused by improper use, neglect, or lack of maintenance
- Fading, discoloration, or weathering from natural outdoor exposure
- Commercial or non-residential use unless explicitly stated
- Damage caused by extreme weather conditions or environmental factors
Warranty Support Process
If you believe your product may qualify for a warranty claim, our team is here to assist. We act as your point of contact and will work directly with the manufacturer on your behalf.
To begin a claim, please contact us with:
- Your order number
- A description of the issue
- Clear photos of the product and the concern
- Once submitted, we will review the information and coordinate with the manufacturer to determine eligibility and next steps. Resolution timelines vary depending on the brand and nature of the claim.
Replacement Parts & Repairs
When a warranty claim is approved, manufacturers may provide replacement parts, repair solutions, or product replacements depending on the situation. In many cases, replacement components are shipped directly to you with instructions for installation. Full product replacements are less common and are determined at the manufacturer’s discretion.
Our Commitment
We are committed to supporting our customers throughout the ownership of their furniture. While warranty terms are set by each manufacturer, we work to make the process as straightforward as possible and ensure you receive the support you are entitled to.
Questions
If you have questions about warranty coverage for a specific product or brand, feel free to contact our team before or after your purchase. We’re happy to provide clarification and help you make an informed decision.
