Warranty & Protection

Forever Wicker works with established outdoor furniture manufacturers that provide warranty coverage on many of the products we sell. Warranty terms, coverage periods, and exclusions vary by manufacturer, product, material, and intended use.

Manufacturer Warranty Coverage

Unless otherwise stated, applicable warranties are provided by the product manufacturer.

Manufacturer warranties generally cover qualifying defects in materials or workmanship under normal use, subject to the specific terms and limitations established by the manufacturer.

Warranty coverage may vary for components such as:

Frames and structural components
Powder-coated and other finishes
Woven materials and sling
Fabrics and cushions
Hardware and moving components
Umbrellas, shade products, and accessories

Whenever product-specific warranty information is available, we may include it on the individual product page.

Warranty Eligibility

Warranty eligibility is subject to the manufacturer's warranty terms and may require:

Proof of purchase
Photos of the affected product
Product or manufacturing identification information
A description of the issue
Proper care and maintenance of the product

Warranty coverage generally applies to the original purchaser and is not transferable unless the manufacturer specifically states otherwise.

Clearance, Final Sale & Special-Pricing Items

Some clearance, discontinued, closeout, display, or specially discounted products may be sold with reduced warranty coverage or without a manufacturer warranty.

When we are aware that a product does not include the manufacturer's standard warranty, we will disclose that condition before the order is finalized.

The absence of a manufacturer warranty does not change any separate rights or remedies that may apply to shipping damage, an incorrect shipment, or other order-fulfillment issues.

What Is Generally Not Covered

Manufacturer warranties commonly exclude circumstances such as:

Normal wear and tear
Fading, weathering, or cosmetic changes considered normal for outdoor products
Damage caused by misuse, abuse, improper assembly, or improper maintenance
Damage caused by severe weather or environmental conditions
Unauthorized repairs or modifications
Commercial use when the warranty applies only to residential use
Damage occurring during customer-arranged transportation or storage

Exact exclusions are determined by the applicable manufacturer's warranty.

Filing a Warranty Claim

If you believe your product has a warrantable defect, contact Forever Wicker with:

Your name and order number
The product involved
A description of the issue
Clear photos showing the problem

We will help review the information and coordinate with the manufacturer when applicable. Final warranty determinations, remedies, replacement parts, repairs, or replacements are subject to the manufacturer's warranty terms and approval.

Need Help?

For warranty questions or assistance with a product issue:

Email: info@foreverwickerfurniture.com
Call or Text: 716-942-5377
Hours: Weekdays, 9 AM–5 PM EST

Warranty & Protection