Refunds & Returns

Refunds & Returns

Because much of the furniture we sell is made to order, specially configured, or shipped directly from the manufacturer, our return and cancellation policies differ from those of traditional stocked retail stores.

Please review the information below before placing your order. If you have questions about a product, finish, fabric, size, or configuration, we are happy to help before purchase.

Order Cancellations

Orders may be canceled within 48 hours of purchase at no cost, provided the order has not already entered production or been released for shipment.

After 48 hours, cancellation requests are subject to the status of the order and approval by the applicable manufacturer. If cancellation is still possible, a 20% cancellation fee may apply.

Once a custom, made-to-order, or special-order product has entered production, cancellation may no longer be possible.

Orders that have already shipped cannot be canceled and will be subject to any applicable return eligibility and freight costs.

Shipping Damage

Please inspect your shipment carefully at the time of delivery.

Before signing the delivery receipt:

  • Inspect the packaging for visible damage
  • Inspect the product whenever reasonably possible
  • Note any visible damage on the delivery receipt
  • Take clear photographs of damaged packaging and merchandise

If your order arrives damaged, contact Forever Wicker within 48 hours of delivery with your order number, photographs, and a description of the damage.

We will work with the applicable manufacturer and freight carrier to determine the appropriate resolution.

Depending on the circumstances, resolution may include replacement parts, repair, replacement merchandise, or another appropriate remedy.

Failure to report or document visible freight damage promptly may limit our ability to pursue a freight claim.

Incorrect Items or Order Issues

If you receive an incorrect product, incorrect quantity, or a configuration that does not match your confirmed order, contact us promptly so we can review and correct the issue.

Please do not assemble or use merchandise that you believe was shipped incorrectly until you have contacted us.

Defective Products

Manufacturing defects are generally handled through the applicable manufacturer's warranty when warranty coverage applies.

Forever Wicker will assist you with the warranty claim process and communication with the manufacturer.

Some clearance, discontinued, final-sale, or specially priced products may have reduced warranty coverage or no manufacturer warranty. Any known warranty limitation will be disclosed before the order is finalized.

For additional information, please see our Warranty & Protection page.

Standard Returns

Because many of our products are made to order or configured specifically for the customer, we generally cannot accept returns for:

  • Buyer's remorse
  • Preference changes
  • Incorrect size or configuration selected by the customer
  • Incorrect finish, fabric, or color selected by the customer

We strongly encourage customers to review product specifications and selections carefully before ordering.

Eligible Returns 

For products that are eligible for return, a request must generally be made within 7 days of delivery and is subject to manufacturer approval.

If a return is approved:

  • A restocking fee, typically 20% or more, may apply
  • Return freight is the customer's responsibility
  • Original shipping or delivery charges are not refundable
  • Merchandise must be unused and unassembled
  • Merchandise must be returned in its original packaging
  • Merchandise must be returned to the manufacturer or designated warehouse according to the provided instructions

Do not return merchandise without authorization.

Non-Returnable Items

Unless otherwise approved in writing, the following are non-returnable:

  • Made-to-order products
  • Custom-configured products
  • Products ordered in customer-selected finishes or fabrics
  • Modified or personalized products
  • Clearance and final-sale products
  • Products that have been assembled, installed, or used

Credits & Payments

Any approved credit due to the customer will generally be issued to the original payment method.

Applicable restocking charges, freight charges, original shipping charges, or other authorized deductions will be deducted from the amount credited.

Processing times may vary depending on the payment provider.

Our Commitment

Outdoor furniture orders can involve custom production, freight transportation, and manufacturer-specific policies. Our goal is to communicate those requirements clearly and help resolve legitimate order issues fairly.

If you experience a problem with your order, contact us and we will work with you and the applicable manufacturer or carrier to determine the appropriate next step.

Email: info@foreverwickerfurniture.com
Call or Text: 716-942-5377
Hours: Weekdays, 9 AM–5 PM EST